Unlock network socket

First off all you need to resolve the issue, which caused the network socket lock (see Network socket lock). Only after this is resolved, you should consider unlocking your network socket. If the problem persists, your connection will immediately be locked, if the causing device/computer is connected again. If this happens too often, the socket cannot be unlocked anymore by telephone computer or using the website.

To unlock the network socket, you have the following options

  • using the Hotline which is available 24×7. You will need your lodgers number or Personenkennziffer/Kundennummer or a Diagnosis ID of your network socket
  • by email to the technical Support
Zuletzt geändert: 20.10.2014